ENLASO believes that effective processes throughout the corporation best ensure quality deliverables and customer satisfaction for our customers. ENLASO has been continuously certified and registered as an ISO 9001 company since 1998, one of the first localization services companies to achieve this certification. A combination of four internal audits and two external, independent audits are conducted of ENLASO’s operations each year to maintain this certification. ENLASO’s quality system uses cross functional quality teams and continuous process improvement methodologies to manage our quality program.
ENLASO's clients represent highly regulated worldwide industries including medical, pharmaceutical, energy, and transportation, and depend on the ISO 9001 certified language services of ENLASO to comply with regulatory requirements. ENLASO processes meet strict quality-control guidelines at every enterprise level and project milestone, including ENLASO's rigorous linguist selection process, employee training, client-focused account and project management, and customer service practices.
ISO (International Organization for Standardization) is a worldwide federation of national standards bodies from over 110 countries. The ISO 9000 family of standards for quality management and quality assurance represents an international consensus on the key components of a quality system. ENLASO was among the first ISO-certified companies in the translation and localization industry.
ENLASO Customer Satisfaction Survey Summaries
Our annual customer satisfaction survey is designed to help us meet the quality objectives as outlined in our ISO 9001:2008 quality policy. Our quality policy provides the framework for ensuring customer satisfaction and supports these four objectives:
- Consistent, high quality localization services to our customers,
- Continual improvement to all aspects of our quality management system,
- The incorporation of technology approaches in our services,
- Competitive pricing for services.
The data provided to us through the annual customer satisfaction survey allow us to accurately identify opportunities for improvement in our quality system.