ENLASO® meets or exceeds customer expectations.
100% of customers who responded to the survey agree that ENLASO:
- Should be recommended to other companies
- Meets or exceeds our customers’ quality expectations
- Is committed to meeting project milestones and delivery dates
- Has effective problem solving skills
- Offers effective solutions to project requests and issue resolutions
- Offers effective technical expertise
- Provides the account with the attention it requires
ENLASO focuses on providing an excellent customer experience. To ensure we meet or exceed our customers’ expectations, we survey our customers each year to measure our success. The 2016 customer satisfaction survey uses 13 standardized questions to obtain feedback from our customers about their experiences with ENLASO. In addition to the standard 13 questions, the survey also asks several open-ended questions that allow our customers to provide additional qualitative feedback about their experience. The survey takes approximately 10 minutes to complete.
For the tenth consecutive year, ENLASO used standardized survey questions to measure ENLASO’s success at meeting and exceeding our customers’ expectations. By using the same questions each year, ENLASO can compare the results with the findings from previous years to identify trends and opportunities for improvement.
The annual customer satisfaction survey helps ENLASO meet the quality objectives as outlined in our ISO 9001 quality policy. Our quality policy provides the framework for ensuring customer satisfaction and supports these four objectives:
- To provide consistent high quality language services;
- To increase our effectiveness with continuous process improvement;
- To integrate appropriate technologies to further improve our effectiveness;
- To offer competitive pricing that is appropriate for the services we provide.
ENLASO greatly appreciates the feedback and open communication our customers provide through the survey. We highly value all feedback we receive. Management has carefully reviewed all comments from our customers who participated in the survey and has pursued any opportunities for improvement discovered through the survey process.
To view the results of the 2016 ENLASO Customer Satisfaction Survey, please visit: 2016 Customer Survey Summary.